From choosing the perfect sofa and looking after upholstery to orders, deliveries and assistance: here you’ll find all the answers to the most frequent questions on Samoa products. All-round assistance to help you in every phase, with rapid information on buying, customising and taking care of sofas, beds and armchairs.
You can discover the Samoa range in the “Sales Network” section of the website, where you will find the up-to-date list of sales reps divided by geographical area. Reps can be contacted by phone or e-mail to direct you to the nearest retailer that displays our products. Thanks to the wide network of authorised retailers, you’ll be able to see and test the Samoa collections in select showrooms in your area.
No, Samoa does not sell its products directly to the public. We sell our products exclusively through retailers and sales partners in Italy and abroad. Our products can only be purchased via authorised retailers, carefully selected and trained to help you with your choices and provide personalised assistance, also with requests for customised quotes.
The company showroom is reserved for retailers and industry professionals. To see our products in person, visit one of our authorised retailers where you will find an up-to-date selection and expert staff ready to advise you.
Every Samoa product is highly customisable. Your nearest authorised retailer will be able to provide you a detailed quote based on your choice of size, upholstery, finishes and accessories. Contact them directly for more information.
Times vary depending on the model, the chosen configurations and the product. Get in touch with your authorised retailer: they will have up-to-date information and will be able to provide you with accurate indications on the processing and delivery of your Samoa order.
The Samoa collection offers a wide range of models for both the living room and the bedroom, guaranteeing stylistic consistency, quality craftsmanship and plenty of scope for personalising dimensions, upholstery, compositions and accessories. Every product is made to order, with artisan expertise and design flexibility, maintaining a competitive and accessible quality/price ratio while respecting the standards of high-end Italian manufacturing.
The catalogues are available in digital format and downloadable from the “Download” section of the website and on the pages dedicated to the individual models.
Yes, you can customise every aspect: dimensions, composition, mechanisms, upholstery, colours, feet and accessories. Our fabric sample book offers over a thousand combinations to give you unparalleled freedom of expression. All products are made to order.
All technical specifications can be viewed on the product pages and in the “Download” section. If you have any specific requirements, you can ask your authorised retailer, who will also be able to communicate directly with our technical department.
Yes, the entire production cycle – from design to manufacture – takes place in Italy, to guarantee control, quality and Italian artisan prowess.
It is possible to request variations in dimensions in order to adapt the products to your spaces. Feasibility is assessed by our technical and sales department, via your authorised retailer. Modifications can only be made to sizes, not to the design or structure.
Yes, depending on the technical constraints of the structure and design, we can often adapt the bed to the measurements of your mattress. Once again, contact your authorised retailer to assess feasibility, costs and timeframes.
We offer over a thousand different technical and bouclé fabrics, velvets, natural leathers, eco-leathers and contemporary or classic solutions. The range includes water-repellent, easy-to-clean, pet-friendly and sustainable covers, many of which OEKO-TEX® certified for their safety and environmental friendliness.
The complete collection of fabrics is online in the “Upholstery” section of the website and on the product pages, but you can also see and touch all of the samples at all authorised retailers.
You can touch the entire range of fabrics, evaluating their textures, colours and performances before making your choice, at all authorised retailers.
The sample book is divided into categories A to F, each of which with specific aesthetic and technical qualities. The higher categories consist of finer and more sophisticated fabrics. Retailers can help you to choose the most suitable material.
Every photo set uses upholstery from the range. For more precise details, contact your retailer: they will give you all the information you need on the fabric/colour combination of the product that interests you.
Yes, many models are designed to combine different fabrics and colours, permitting maximum freedom of expression and enabling you to create truly unique and personalised pieces.
Yes, various fabrics in the range are made with water-repellent and stain-proof technologies that make them quick and easy to clean, ideal for everyday life.
Sure: our product range includes fabrics made using recycled materials and environmentally-friendly processes, combining style, high performance and respect for nature.
Yes, we have resistant and easy-to-clean fabrics designed for those who share their homes with pets. They don’t absorb odours or cling onto fur, guaranteeing comfort and practicality at all times.
Yes, you can choose from natural leathers (in three categories) and next-generation eco-leathers. Every material is chosen for its quality, technical performance and respect for environmental standards.
All leathers comply with international safety standards and are produced with respect for the REACH Regulation.
Check the washing instructions in the fabric collection document. Before washing the covers, protect Velcro parts with Velcro protectors and always close the zippers. If you have any doubts, contact the store where you purchased the product.
Yes, with one or two exceptions (e.g. Bliss collection armchairs, products in leather/eco-leather), all Samoa fabric covers can be removed.
You can request that the fabrics are prewashed before cutting: this stabilises the material and removes the risk of subsequent shrinking.
Yes, you can order one from the store where you purchased the product. The retailer will take care of all phases of the request.
Regularly vacuum all surfaces, avoid exposure to direct heat, immediately treat all stains with neutral detergent and use specific products for leather. Air feather cushions and lift products to move them. Follow these tips to keep your Samoa products comfortable and looking great for longer.
Delicately dab with a clean cloth and neutral detergent, without rubbing. Do not use aggressive solvents or products and always apply the detergent to a cloth, not directly on upholstery.
Yes, Samoa offers a specific kit for taking care of leather products, available via authorised retailers.
Pilling, i.e. the formation of small balls of fibre, is a natural defect than can appear as a result of wear and friction. It is an aesthetic and temporary effect that is easily removed with a fabric shaver. The use of blankets/slipcovers can accentuate this phenomenon so we recommend limiting the use of these.
Always contact the retailer where you purchased the product. They will interface with our customer services department to quickly manage your request.
Yes, the legal guarantee is two years, as per European law.
No, all requests must be made via authorised retailers. This guarantees quick and personalised support.
Contact your local rep (find the information in the “Sales Network” section of the website): they will give you the details of another retailer who will manage the issue with Samoa.
Always keep your invoice or receipt and delivery note. These documents are necessary for any assistance provided under warranty or support procedures.